DCK USA Exchanges and Returns
Terms & Conditions
Welcome to DCK USA. By purchasing through our website, you agree to the terms outlined below. Please read them carefully.
1. Exchanges & Returns
If you are not satisfied with your order, you may exchange or return it within 15 consecutive days of delivery, as long as the product:
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Has not been worn
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Still has the original size tag attached
To start the process:
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Send an email to usa@dck.pt with your order number and reason for return/exchange
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Our team will reply with instructions and a prepaid return label
Returns and exchanges are handled through our logistics partner: SHIPHERO — Orlando, Florida
Once we receive the item, we will inspect it. If approved:
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Exchanges will be shipped as soon as possible
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Refunds will be issued to the original payment method (excluding shipping fees, if any)
Important: Items purchased at a discount can only be exchanged for other discounted or outlet items.
2. Shipping
All orders are shipped from our fulfillment center in Orlando, FL.
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Orders placed before 11am EST are usually processed the same business day.
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Shipping times vary by destination but generally range from 2–7 business days within the U.S.
We may offer free shipping promotions, which will be clearly indicated at checkout.
3. Taxes & Duties
Applicable sales tax will be added based on the shipping address at checkout. We do not charge customs duties for domestic U.S. orders.
4. Payment Methods
We accept:
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Major credit cards (Visa, MasterCard, American Express, Discover)
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PayPal
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Other payment options as available at checkout
Payments are processed securely through our partner platform Shopify.
5. Promotions & Offers
Occasionally, DCK may run exclusive online promotions. These are valid only on the U.S. website and cannot be redeemed in-store or with other retailers.
6. Product Availability
We do our best to keep stock updated, but inventory may change without notice. If an item becomes unavailable after purchase, we’ll notify you and issue a refund.
7. Privacy Policy
We respect your privacy. Any personal data you provide is used solely to process your order and improve your shopping experience. We do not share your information with third parties except for essential service providers (e.g., payment processors, shipping carriers).
For full details, please refer to our Privacy Policy.
8. Contact
For any issues regarding your order: Email: usa@dck.pt
9. Governing Law
These Terms & Conditions are governed by the laws of the State of Florida, United States.